Frequently Asked Questions

  • I have not received my tickets? Track your order using your booking reference and email address. This will show details confirming your order and whether your tickets have been mailed out. You can contact this number 0844 776 7766.
  • What are the Opening times for the Show? Doors will be open from 09:30am for access into the Boulevard. The Show will be open from 10:00am everyday. See the London Boat Show opening times here
  • Is there a Preview Day? Yes, the Show now opens on Friday 6th January and is a ten day Show
  • How can I purchase tickets? You can buy tickets in advance of the Show or on your day of visit at the Gate. See Ticket prices here
  • How do I get to ExCeL? There are several ways to get to ExCeL see the ExCeL Travel Guide to find the best mode for you.
  • Is there somewhere I can leave my luggage? No
  • Can I return back into the Show(s) on the same day if I go out? Yes you can.
  • Can I bring my dog to the Show? No, except guide dogs. Please refer to ExCeL London's website ExCeL London's website here
  • What shoes should I wear? Comfortable shoes (deck shoes if you have them are ideal)
  • Is there a Platinum Ticket for the Show? No
  • Can you pre book car parking? No, this is not available, parking will need to be paid for on arrival at the pay and display car park. 
  • What are the parking charges? The pay & Display charges are currently £15 for up to 24Hrs. For more information visit the ExCeL London website
  • Is there Park and Ride? No
  • Do you offer concession tickets?  Yes, for disabled visitors and Students (with a valid NUS card - only available on the door). For prices and conditions will soon follow
  • Is there disabled access at the Show?  Yes, there are lifts from the Undercroft car park to the Boulevard.  Please note some mezzanine catering levels and some stands may not be accessible. Full information Find out about disabled access at ExCeL here
  • Is there disabled parking? Yes, for more information visit the ExCeL London website for further details Find out about disabled access at ExCeL here
  • What are the charges?  Find out about disabled access at ExCeL here
  • What is the Show address? ExCeL London, One Western Gateway, Royal Victoria Dock, E16 1XL
  • If you cannot find the answer to your question on the page, please contact us
Crown Pavilions